Service & Support

Services and Support

Our service teams are all by your side, ready to provide you with comprehensive support and services.

24-hour service hotline: +86 10 6886 8808

Technologies and Service

Provide a full range of technical support and services to ensure stable and efficient operation of equipment, improve productivity and product quality.

- Remote technical support：

Online or telephone support for machine troubleshooting , operational questions and other technical aspects.

Repair and Maintenance:

Services such as equipment repair, maintenance and replacement parts ensure the stability and continuity of the equipment.

On-site technical support:

Professional technicians provide on-site technical support to solve equipment problems, adjust and optimize equipment parameters and so on.

Installation and Commissioning Services:

Technicians provide on-site relocation, commissioning and training services to ensure normal operation of the equipment.

Training and Application

Better enable users to skillfully use the radiographic system, master the skills of using the equipment, and improve work efficiency.

- Training and R&D Support:

Provide training on equipment operation and maintenance, as well as support to customers in research and R&D.

- Application programs and consulting services.

Provide analysis of quality problems, application solutions and consulting services required etc.

- Service training:

Provide appropriate operation and maintenance training to ensure that customers can skillfully operate the equipment and find and troubleshoot problems in a timely manner.

Equipment Leasing

We provide X-ray inspection system leasing business, to provide you with flexible, low-cost solutions, while assisting you to more easily access the latest inspection technology, reduce your capital expenditure, improve the use of flexibility and efficiency, to reduce the cost of maintenance and repair, to better adapt to market changes and demand, as well as to improve the competitiveness of enterprises.

- Cycle Rental:

Adapt to the customer's temporary need to carry out inspection, we provide short-term and long-term rental services of X-ray inspection systems, the period generally ranges from a few days to a few months to meet different needs.

- Long Term Rental:

For long term needs where the lease is for several months or years, but you do not want to invest a lot of money in equipment, we offer more flexible terms and lower rental rates, as well as more comprehensive after-sales service.

- Rental Package Services:

In addition to equipment itself, we also provide rental ancillary services, such as equipment transportation, installation, commissioning, maintenance, use and so on. These services can help you better use the equipment, and avoid losses caused by operational errors and equipment problems.

Rental Trial:

If required, conduct a trial of the equipment prior to actual use, to understand the equipment's performance and applicability. Conduct comprehensive testing and evaluation of the equipment during the rental period to decide whether to purchase or rent the equipment on a long-term basis.

System upgrading

Our technical team consists of a group of experts with many years’experience in the industry, who are able to deeply understand the requirements of our customers and improve the performance of our inspection equipment through innovation and technical optimization.

- Hardware upgrades:

We can assist customers in replacing or upgrading some of the components in their existing equipment, such as higher resolution ray sources, detectors, workstations, etc., to improve the accuracy, efficiency and stability of the equipment.

- Automation upgrades:

Adding or upgrading automated helper and control systems, such as adding more electronic and computerized controls to increase the programmability and automation of equipment.

- Safety upgrades:

Upgrading the safety systems of industrial inspection equipment, such as adding safety sensors, alarms, and emergency stop switches to the equipment, improves the safety of the equipment while on the job.

- Software upgrades:

Upgrading the equipment's software can provide additional functionality and performance, such as adding new test patterns, data analysis and processing software upgrades, and more.

Inspection Service

According to the needs and requirements of the test, the samples are X-rayed and the relevant safety standards and regulations are strictly adhered to, ensuring the accuracy and credibility of the results. Detailed reports and data analysis are also provided to help better understand the results and make right decisions.